📦 Refund & Returns Policy

Website: sparkridescooters.com
Effective Date: July 2025

At SparkRide Scooters, we care about your satisfaction. If you’re not fully happy with your purchase, we offer a straightforward return and exchange process. Please read the following terms carefully.

🔁 Eligibility for Return or Exchange

• You may request a return or exchange within 2 days of receiving your product if:
• The item is unused and in its original packaging
• You have the original invoice or proof of purchase
• Note: Used, damaged, or unpackaged items are not eligible.

🚚 Who Pays for Return Shipping?

• The customer is responsible for return shipping costs
• We recommend using a trackable shipping service
• Delivery charges are non-refundable

🔄 Exchange Process

• Contact our support team within 2 days of receiving the item
• We’ll confirm availability of the replacement item
• Return the original product in unused condition
• Once inspected and approved, we’ll dispatch the new item (additional delivery fees may apply)

❌ Non-Returnable Items

• Used or damaged items
• Items returned after 2 days
• Custom or special-order products
• Parts or accessories (unless defective)

💸 Refunds (If Applicable)

• After receiving and inspecting your return, we’ll contact you
• If approved, refunds will be issued to your original payment method within 7 working days

🛠️ Damaged or Defective Products?

If your item was delivered damaged or defective, contact us within 24 hours with photo or video proof.

We will provide a repair, replacement, or return solution based on your case.

📞 Need Help?

Our support team is available from 8:00 AM to 10:00 PM daily.
Call/WhatsApp: +971 50 848 1690

You can also message us directly through the WhatsApp icon on our website.