Return & Exchange Policy
🔁 Return & Exchange Policy
Business Name: Bycycle Store (AE)
Website: sparkridescooters.com
Effective Date: July 2025
We want you to be fully satisfied with your purchase. If you’re not happy with your order, our return and exchange process is designed to be simple and fair, under the following terms:
✅ Eligibility for Return or Exchange
You may request a return or exchange within 2 days of receiving your order if:
- The item is unused and in its original packaging
- The product is in sellable condition
- You have the original invoice or proof of purchase
Note: Used, damaged, or unpackaged items will not be accepted for return or exchange.
🚚 Return Shipping Responsibility
- The customer is responsible for return shipping costs
- We recommend using a trackable courier service
- Original delivery fees are non-refundable
🔄 Exchange Process
- Contact our support team within 2 days of delivery
- We’ll confirm the availability of your requested item
- Return the original product in unused condition
- Once inspected, we’ll ship your replacement (additional delivery fees may apply)
❌ Non-Returnable Items
- Used or damaged items
- Returns requested after 2 days of delivery
- Custom or special-order products
- Accessories or parts (unless defective)
💸 Refunds (If Applicable)
After we receive and inspect the returned product:
- You’ll be notified via email or phone
- If approved, a refund will be issued to your original payment method
- Refunds are typically processed within 7 working days
🛠️ Received a Damaged or Faulty Product?
If your order arrives damaged or defective, please contact us within 24 hours of delivery. Be sure to include photos or video evidence of the issue. Our support team will assist you with repair, replacement, or a suitable resolution.
📞 Contact Us
Phone/WhatsApp: +971 50 848 1690
Office Address:
Xavier Square Business Center, Office #A74
Deira Al Muteena, Dubai, UAE
Shop Address:
Dragon Mart 2, Shop #GC131
Ground Floor, Dubai, UAE
