🚚 Shipping & Delivery Policy

Business Name: Bycycle Store (AE)
Website: sparkridescooters.com
Effective Date: July 2025

At SparkRide Scooters, we’re committed to ensuring your electric scooter, e-bike, or motorcycle arrives quickly, safely, and hassle-free anywhere in the UAE.

📍 Shipping Coverage

We currently deliver across all 7 Emirates of the UAE, including:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

⏱️ Delivery Timeframe

• Standard delivery time: 1 to 3 business days
• Orders placed before 2:00 PM are processed the same day
• Orders after 2:00 PM are processed the next working day
• Note: Delivery may take longer during public holidays or promotional sales

💸 Shipping Fees

• Free delivery on all electric scooters, e-bikes, and motorcycles
• Small accessory orders may have a delivery fee depending on location
• All delivery fees (if applicable) are shown clearly at checkout

📦 Order Tracking

Once your order has been shipped, you’ll receive:

• A confirmation message with estimated delivery details
• Tracking information (where available)
• Support contact info in case you need help

❗ Missed Delivery Attempts

• If you’re not available at delivery time, our team will contact you to reschedule
• We offer a second delivery attempt at no extra cost
• Failure to receive the item after two attempts may result in order cancellation or re-delivery charges

🛠️ Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please notify us within 24 hours of delivery
• Send clear photos or videos to our support team via WhatsApp or email
• We’ll arrange a replacement, repair, or return as per our Return Policy

📞 Need Help?

Phone/WhatsApp: +971 50 848 1690

Office Address:
Xavier Square Business Center
Office #A74, Deira Al Muteena, Dubai, UAE

Shop Address:
Dragon Mart 2, Shop #GC131
Ground Floor, Dubai, UAE